What are some hallmarks of where we are going?

• We've seen a bifurfaction between web developers and web users.
  • Users author via blogs, wikis, etc.
  • Developers code pages and apps.
• We now use many applications and sites
  • More shallow, intuitive knowledge (e.g. your bank)
  • Less deep, systematic knowledge (e.g. LaTeX)
• Users need things to be simple and "just work".